Data Protection Support

Data Protection Support Chart Comparing Actifio, Zerto, Acronis, Veeam

 

[1] Level 1 Software Support provided for issues stemming from customer’s environment will be billed as Time & Materials. (Level 2 support will be coordinated with escalation to vendor)
Common billable incidents include, but are not limited to, the following items:

Infrastructure Architecture Changes
Hypervisor Errors
Undeclared resources
User Management (such as Permissions)

Network Architecture Changes
Firewall/Switch Configuration
Constrained Bandwidth issues

Re-creation of the Backup Plan (Renaming)
VSS Writer Errors
Product Dependency Software Updates

[2] A Disaster Recovery PvDC test is considered valid with the successful power up of your VMs. This event may be a live or test failover during business hours, and you have a 48-hour window to complete testing due to journal stabilization and backup chain integrity.