How can I contact support?
You can email us at firstname.lastname@example.org or call 888-499-0862
What are the support line hours of operation?
All hours: 24/7
What is the standard response time after submitting a request?
Whether you call or email, a case will be opened directly to address your request. The case will be assigned to a Net3 Engineer, who will begin to work on your issue as soon as possible.
What is the response time for a business critical event?
If you experience production failure or other disasters that interfere with critical services, a Net3 Engineer will respond immediately to restore your business functionality.
Can I submit a case request myself?
Yes, the Net3 Client Portal gives you the capability to open cases without calling or emailing Net3 Support. Access Client Portal.
Where can I find details about my open cases?
You can contact Net3 Support at 888-499-0862 between the hours of 8:00am-5:00pm, Monday through Friday or check the client support portal.