Skip to content
  • Cloud Solutions

    Safeguard Backup Schedule

    Net3 is your VMware alternative for the cloud. Avoid steep price increases and maintain your licensing options by migrating to Net3's private cloud, PvDC.


    IaaS
    Backup
    Disaster Recovery

  • Channel Partner Program

    Meeting Request Cloud IaaS
    Your Partner For All Things Cloud
    Simplify Reliable Cloud Offering
    Keep Margins High
    Offer Elite, U.S.-based Customer Support
    Learn More

  • About

    Meet the TeamOur people are just as important as our technology. Every customer and potential customer learns not only what we offer, but also who supports it.

    About Net3
    Meet the Team

  • Customer Stories
  • Blog
Contact us
Search icon
Contact us
 

Contact Us

Creating Cloud Confidence One Business at a Time.

We'd love to speak with you!

If you want to see how Net3 can help with your cloud offering, IaaS, or Data Protection, please fill out the form, and we will be in touch within 48 business hours with more information about the services you have expressed interest in.

Thank you!

107 W. Antrim Dr.
Greenville, SC 29601
+1-864-991-0112
sales@n3t.com
Customers wanting to open
a support ticket: support@n3t.com
 

Your Information Please.

Frequently Ask Questions

How can I contact support?
You can email us at support@n3t.com or call 888-499-0862
 
What are the support line hours of operation?
24/7/365. ** Emailed tickets are only monitored Monday-Friday during regular business hours. Please CALL support if you need assistance after hours or on the weekends.
 
What is the standard response time after submitting a request?
< 2 hrs Monday-Friday. Whether you call or email, a case will be opened to address your issue and you will receive an email notification. The case will then be assigned to a Net3 engineer, who will begin to work on your case and he/she will reach out to you through the ticket via email.
What is the standard response time for a business-critical event?

If you experience production failure or other disasters that interfere with business critical services, CALL the support line and a Net3 engineer will respond immediately to restore your business functionality. When calling outside of normal business hours/weekends, an Engineer will respond < 2 hrs of notification.

Can I submit a case request myself?

Yes, the Net3 Client Portal gives you the capability to open cases without calling or emailing Net3 Support. Access Client Portal.

Where can I find details about my open cases?

You can contact Net3 Support at 888-499-0862 between the hours of 8:00am-5:00pm EST, Monday through Friday or check the client support portal.

 

Our Mission

To provide solutions for IaaS, Backup, Disaster Recovery, and Cybersecurity in the cloud by offering customers expertise and guidance to improve their business efficiency and reduce costs.
To ensure Cloud Confidence.

#CloudConfident